Returns & Refunds Policy

At NobleCellars, we want you to be completely satisfied with your purchase. Please read our return policy carefully before placing your order, as our products are large, heavy items that require freight shipping.

Return Window We accept returns within 30 days of delivery. To be eligible, items must be unused, uninstalled, and in original packaging with all accessories included.

Return Authorization Required All returns must be pre-approved. Contact us at sales@noble-cellars.com to request a Return Authorization (RA) number before shipping anything back. Items returned without an RA number will not be accepted.

Restocking Fee All approved returns are subject to a 15% restocking fee based on the original purchase price. If the item is returned in damaged or incomplete condition, a restocking fee of up to 40% may apply.

Return Shipping The customer is responsible for all return shipping costs, including freight charges. For large equipment, this typically requires a freight carrier. We recommend insuring the shipment for its full value. NobleCellars is not responsible for items damaged in return transit.

Refunds Once we receive and inspect your return, we will notify you of approval within 3 business days. If approved, your refund will be issued to your original payment method within 10 business days, minus the applicable restocking fee and any original shipping costs.

Non-Returnable Items

• Items that have been installed or used
• Custom or special-order products
• Items missing original packaging or accessories
• Sale items and gift cards

Damaged or Defective Items Inspect your delivery carefully at the time of receipt. If your item arrives damaged, note the damage on the delivery receipt, take photos, and contact us within 48 hours at sales@noble-cellars.com. Damage reported after 48 hours may not be eligible for a claim.

Contact NobleCellars 1601 Willow Lawn Dr, Ste. 304 Richmond, VA 23230 sales@noble-cellars.com